REFUND POLICY
We always take customer shopping satisfaction as the core principle, and provide standardized, fair and transparent return and after-sales guarantee services for all customers who purchase our power tools and outdoor equipment. We firmly believe that every customer should receive satisfactory products and shopping experience. If your purchased brushless tools or home equipment do not meet your usage expectations, have functional abnormalities, or have quality problems, you can apply for return and refund services in accordance with our official policy.
All products support return applications within 30 calendar days after the parcel is marked as delivered by logistics. The 30-day return period fully meets the customer’s product trial and inspection needs, allowing you to fully test the tool’s performance, functionality, and applicability. All returned products must be kept in unused, unmodified, undamaged original state, complete with original packaging, user manual, matching accessories, and supporting parts. Products with artificial scratches, wear marks, water damage, structural modification, and missing accessories will not be eligible for free return and refund.
All return applications must be initiated through official customer service channels. You need to provide the order number, product name, return reason, and real photos of the product status. After our team reviews and approves the return application, we will issue an official return authorization number and detailed return shipping instructions. Any parcels returned without official authorization will be automatically rejected by the warehouse and cannot be refunded, so please be sure to contact customer service to confirm before returning goods.
For conventional personal reason returns (unsuitable style, inconsistent imagination, unnecessary purchase, etc.), the customer needs to bear the return shipping cost by themselves. Our free global shipping service only covers the initial outgoing shipping fee and does not include return shipping expenses. After the warehouse receives and inspects the returned goods and confirms that they meet the return standards, we will initiate a refund to your original payment channel within 5 to 10 working days. The arrival time of the refund is subject to the processing cycle of your payment institution, and we cannot control the bank’s internal accounting time.
For quality problems, factory defects, shipping damage, wrong goods delivery, and missing accessories caused by our official reasons, we provide free after-sales solutions. Please take clear photos of the damaged product, defective parts, and outer packaging within 7 days after receiving the goods and send them to customer service. After verification, we will provide free replacement, supplementary accessories, full refund, or partial refund services according to the actual situation, and bear the corresponding return shipping and reshipping costs.
This return and refund policy does not cover product damage caused by artificial misuse, improper operation, violation of safety specifications, private disassembly and modification, long-term wear and aging, and external impact damage after use. All power tools need to be used in strict accordance with the official user manual. Product damage caused by overload operation, improper power connection, and non-compliant use shall be borne by the customer itself, and no refund and compensation will be provided.
All discounted products purchased in seasonal promotions enjoy the same return and refund policy as regular products. The refund amount will be calculated according to the actual payment amount of the customer after discount. We prohibit malicious return behaviors such as frequent large-scale returns, trial-use returns, and fraudulent returns. We reserve the right to reject return applications of users with abnormal return records and restrict their subsequent shopping qualifications.
We reserve the right to optimize and adjust this refund and return policy according to business development and industry norms. The latest policy content published on the official website shall prevail, and the policy version effective on the day of your order placement shall govern your order after-sales rights and interests.