SHIPPING POLICY
We proudly provide permanent free worldwide shipping services for all products in the store, covering all brushless power tools, outdoor equipment, home repair tools, and supporting accessories. This free shipping benefit has no minimum order amount limit, no regional additional charge rules, no member threshold restrictions, and no hidden checkout fees. Whether you buy a single small tool accessory or multiple sets of professional power tool combinations, you can enjoy standard free global shipping service, completely solving the extra cost troubles of international logistics for global customers.
After your order payment is successfully verified and confirmed, our official warehouse will start standardized order processing procedures, including order information review, product quality re-inspection, accessory matching confirmation, professional shockproof packaging, logistics label generation, and carrier handover. The conventional order processing cycle is 3 to 7 working days, excluding weekends, U.S. official holidays, and warehouse shutdown maintenance periods. During peak periods such as summer promotion seasons, holiday shopping peaks, and new product centralized launching, the order volume increases sharply, and the processing cycle may be appropriately extended. We will arrange processing in order of payment time, and ask customers for understanding and patience.
After the goods are handed over to the official logistics carrier, the global delivery time is affected by the destination country, regional logistics efficiency, customs inspection speed, and weather factors. The estimated delivery cycle is 6 to 15 working days. All delivery times are reference estimates and cannot be used as rigid guaranteed delivery times. International cross-border logistics will inevitably face uncertain factors such as customs random inspection, logistics port backlog, local postal system delay, and extreme weather impact. All logistics delays caused by uncontrollable third-party factors are not within our liability scope.
After the goods are successfully shipped, we will automatically send a shipping confirmation email to your reserved email address, which contains the exclusive order tracking number and official tracking query link. It should be noted that the logistics tracking information will not be updated in real time immediately after shipment. The carrier usually takes 24 to 48 hours to complete parcel scanning and system information entry. During international transshipment, the tracking information may have intermittent blank periods, which is a normal phenomenon of cross-border logistics transportation.
Customers are fully responsible for checking the accuracy and completeness of the shipping address before placing an order, including street number, apartment unit, postal code, city and country information. For parcels that cannot be delivered normally, returned to the warehouse, or lost due to wrong customer address information, we will not bear the loss and reshipping costs. If your parcel is displayed as delivered by the logistics system but you have not received the goods, please first check with neighbors, community property, front desk staff, and local post office. After confirming the loss, contact our customer service team in time for logistics investigation and processing.
All international cross-border parcels may be inspected by the local customs of the destination country. Any import duties, customs taxes, administrative fees, and brokerage fees generated by customs clearance are independent of our free shipping service and need to be borne by the customer themselves. We cannot predict and control the tax policy and inspection standards of each country’s customs, and all customs-related expenses and clearance delays are beyond our control scope.
We will select stable and reliable international logistics carriers according to regional logistics conditions to ensure the stability and safety of parcel transportation. We reserve the right to adjust logistics carriers and suspend shipping services to regions with long-term logistics paralysis, frequent parcel loss, and policy restrictions. If your regional shipping service is suspended, we will notify you in time and provide full refund processing.